Standard operating hours are Monday- Friday (7:30am - 4pm PST). There is no shipping on weekends. UPS Expedited Service orders will generally ship out within 2-3 business days after the order is placed. Please be aware that all other orders may not ship for 3-5 business days.

If your order hasn’t shipped yet, you may be able to modify or cancel it. Contact our customer service team as soon as possible to make any changes, making sure to have your order number ready for our team to reference!

All orders are fulfilled as they are received so we are unable to hold orders to ship at a later date.  If you have special shipping circumstances, please contact our customer service team directly for assistance.

Yes, we offer custom printing on a wide range of items, including Café Cups, Mugs & Saucers, Glassware, Travel Mugs, Shot Glasses, Pour Over Brewers, Decanters, and Cupping Trays. If you have something else in mind, feel free to ask! To ensure delivery in time for the holidays, the deadline for custom orders is November 15th.

At this time, we do not offer gift wrapping, but all of our products are carefully packaged to ensure they arrive in perfect condition.

Yes, we offer digital gift cards in various denominations. They make a perfect last-minute gift and can be sent directly to the recipient’s email.

Yes! We have holiday promotions running through the season. Be sure to check our website regularly for special discounts and limited-time offers.  You can also view our promotion page anytime at the below link:

https://www.espressoparts.com/pages/current-offers

Service technicians often become very busy during the holiday season, especially assisting customers with year-end maintenance.  Please be sure to budget additional time for installation services.

We're working hard to restock popular items as quickly as possible, but restock times may vary. We offer preorders once an item is available, so be sure to keep an eye on the product page. Our buyers are committed to maintaining stock, and preordering guarantees you'll secure your order when it’s back.

We use UPS, USPS, and Freight carriers for larger orders.

Absolutely! Once your order ships, we’ll send you a tracking number so you can follow its progress.  You can also view the status of your order at any time on your account summary page.

Yes! You can enter a different shipping address during checkout, and we’ll send the gift directly to the recipient. At this time we cannot send personalized messages.

We recommend placing your order by December 16th to take advantage of ground shipping to ensure delivery before December 24th. Delivery times may vary depending on your location and shipping method. For expedited shipping services please refer to our holiday shipping deadlines calendar.

Due to increased demand during the holidays, some delays may occur. We recommend ordering early to avoid any shipping disruptions: Holiday Shipping Deadlines.

Spend just $15. We will ship your order via the least expensive shipping method based on destination (please allow 5 to 10 business days for delivery). No coupon code is needed—just fill your cart with $15 or more of qualifying products. Choose the “Free Standard Shipping” option when you check out. Free Shipping applies to all online orders shipped within the United States, including friends in Alaska and Hawaii. Be on the lookout for special holiday offers where shipping is totally free!

Our holiday return policy offers peace of mind for your purchases. We provide a 365-day post-purchase guarantee for most general merchandise, with full refunds or replacements on defective items at no extra cost. Commercial and domestic equipment may have specific limited warranties. Returns are accepted within 30 days of shipment, with a possible restocking fee. See the full policy for further details.

Yes, you can return a gift you received! Please check our return policy for specific details. To initiate a return, you may need the order number. f you don't have a receipt, we can still assist you in processing the return. Let us know if you need any help!

Yes, you will be charged for return shipping. You can contact our customer service department to obtain a Return Merchandise Authorization (RMA) number, which will allow you to get a flat-rate shipping label for $6.

Damaged or missing general merchandise must be reported within 3 days of receipt. Document your Espresso Parts Order Number, Freight Tracking Number, and take photos of the damage. Contact Us: Email returns@espressoparts.com or call (800) 459-5594 to report the issue.

During the holidays, returns processing typically takes 5-7 business days from the time we receive your returned item. Once processed, you'll receive a confirmation email regarding your refund or exchange. Thank you for your patience!

Please note that most used/refurbished/open box items are not permitted for return.  Any item purchased during a sale is eligible for a return if the return is initiated within the allowable 30-day return window.  If you are unsure whether you can return an item, please contact our Customer Service team at Info@EspressoParts.com or call us at (360) 357-7781 and we can assist. return policy.

Be sure to write down the tracking on the return label or contact our Customer Service team if you do not have it in order to track the status of the returning item. If your return is taking longer than 5 business days to process or you need to check on the status, please contact our customer service team at (800) 459-5594 or email us at returns@espressoparts.com. Have your order number handy for a quicker response, and we'll provide you with the latest updates on your return.
** During the busy holiday season, returns may take additional processing time due to the higher volume of returns.**
Thank you for your patience!

Our customer service team is available Monday - Friday 7:30 am - 4:00 pm (PST). You can reach us via email, phone, or live chat for any assistance. Holiday Hours. (800) 459-5594 or info@espressoparts.com.

We're doing our best to ship your orders as quickly as possible, but we can't guarantee delivery times, especially during the busy holiday season. If your gift arrives late, a creative alternative is to print out the product images and descriptions from our website to wrap and present. We’ll work with you to resolve the issue and find a suitable solution, whether that’s an exchange, return, or store credit. Full return policy. Your satisfaction is our top priority!

We understand it can be frustrating when an item you purchased goes on sale. Unfortunately, we’re unable to offer price adjustments on items purchased before a sale. We recommend keeping an eye out for future promotions to take advantage of upcoming deals!